Help Center
01bet FAQ — Answers to All Your Questions
Account, deposit, cashback, cricket betting, and security — find all the answers you need about 01bet right here.
Welcome to 01bet. This FAQ page has been created specifically for players in Bangladesh, so you can quickly and easily find information about account management, deposits and withdrawals, VIP benefits, sports betting, and account security. Every answer is written in line with our site's actual policies. If you cannot find the answer to your question, contact our 24/7 live chat.
Section 1
Account & Login
Yes, 01bet can be accessed from any device — smartphone, tablet, or computer. To log in on a new device, use your registered phone number or username and password. For security, there may be a verification step the first time you log in on a new device. Make sure you are using the correct website 01bet.mom.
No, only one account is allowed per player. Creating multiple accounts is a violation of 01bet's rules and may result in all accounts being permanently closed. If you think there is a problem with your existing account, contact the support team via live chat — they will help you resolve it.
First, make sure your internet connection is active and that you are entering the correct credentials. If you have forgotten your password, use the "Forgot Password" option. If Caps Lock is on, turn it off. If the problem persists, clear your browser cache or try a different browser. If you still have trouble, contact our 24/7 live chat support.
After logging in, go to your profile or account settings section to change your phone number, email, or other details. Changing certain important information may require identity verification. For assistance, contact the support team via live chat or email [email protected].
Section 2
VIP & Cashback
01bet has three VIP levels: Bronze, Silver, and Gold. The Bronze level offers up to 0.3% cashback per week. Silver offers up to 0.7%, and Gold can go up to 1.0%. Each level also comes with additional special benefits and priority service that further enhance your experience.
By staying regularly active and increasing your participation in various games and sports betting, you can automatically be promoted to a higher level. Moving from Bronze to Silver and from Silver to Gold happens as your activity grows. You can ask live chat support for the exact criteria.
Each week, your cashback is calculated based on your gaming activity. After the week ends, cashback is automatically added to your account. The percentage varies according to your VIP level — up to 0.3% for Bronze, 0.7% for Silver, and 1.0% for Gold. Cashback is credited directly to your balance.
Gold VIP members receive up to 1.0% weekly cashback, as well as priority support and access to exclusive promotions. Their withdrawals are processed faster and the support team gives their issues special attention. This is 01bet's most rewarding membership level.
Section 3
Cricket & Sports Betting
If a match is cancelled or declared no result due to rain or any other reason, the bet is generally considered void and the stake is returned to your account. However, if a certain number of overs have been completed, some markets may be settled. Please read our terms and conditions for the full policy.
Decimal odds represent the total multiplier of what you will receive for every ৳1 wagered. For example, odds of 2.50 mean that if you bet ৳100 and win, you receive ৳250 (profit of ৳150). The higher the odds, the bigger the reward but the lower the probability of that outcome. In matches like Bangladesh vs India, each team has different odds.
Yes, accumulator bets can be placed on 01bet. This type of bet combines multiple events together, and the odds of each event are multiplied with one another, resulting in a much higher potential reward. However, if even one bet is wrong, the entire accumulator is lost. This is a high-risk, high-reward option.
Yes, 01bet offers live in-play betting, where you can place bets in real time while a match is ongoing. In cricket, odds update after every over, allowing you to make smart decisions based on how the game is progressing. Live betting is more exciting but requires the ability to make quick decisions.
Section 4
Money Deposit
The minimum deposit on 01bet is just ৳100. This applies to all payment methods — bKash, Nagad, Rocket, and Upay all follow the same rule. The low starting amount makes it easy for new players to try out the platform.
After logging in, select the "Deposit" option and choose bKash as the payment method. Enter the amount (minimum ৳100) and follow the on-screen instructions to complete the payment through your bKash app or USSD. Once the deposit is successful, the amount is instantly credited to your account.
01bet itself does not charge any deposit fees. However, your mobile financial service provider — such as bKash, Nagad, Rocket, or Upay — may apply their own transaction charges. Check the relevant service's website or app to find out about these charges.
Deposits are usually instant. However, network delays can occasionally cause a short wait. Refresh the page after waiting 15–20 minutes. If it still does not appear, take a screenshot of your bKash or Nagad transaction and contact support via live chat — they will resolve the issue quickly.
A 100% bonus is available on your first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn you an additional ৳1,000 bonus, giving you a total balance of ৳2,000. To use the bonus, you must wager 25 times the bonus amount. That means ৳1,000 in bonus requires ৳25,000 in wagers.
Section 5
Account Security
Change your password immediately. Then log out of all other devices (if that option is available). After that, notify 01bet's live chat support so they can review the account and temporarily secure it if needed. Acting quickly is the most effective approach.
Yes, 01bet uses SSL encryption technology to keep all data and transactions secure. This means your personal information and financial details cannot reach third parties. You can find more details on our privacy policy page.
Always check the browser address bar to confirm the address is exactly 01bet.mom. Slightly altered addresses such as 01bett.com or 01bet-bd.xyz may be phishing sites. Never enter your login details or payment information on such sites. If you have any doubts, ask our support team.
Never. No 01bet employee or legitimate organisation will ever ask for your bKash, Nagad, Rocket, or Upay PIN, OTP, or password. This information is entirely personal and confidential. If anyone makes such a request, disconnect immediately and inform our support team.
A strong password should be at least 8–12 characters long, mixing uppercase and lowercase letters, numbers, and special characters (!@#$%). It should be unique to 01bet — do not use a password you have used elsewhere. Avoid birth dates and simple words.
Still have questions? We are ready to help
For any issue or enquiry, our expert support team is available 24 hours a day, 7 days a week in both Bengali and English.
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