01bet's Privacy Policy

1. Introduction & Applicability

01bet operates a safe and reliable platform for online gaming and betting users in Bangladesh. We fully respect the privacy of our users and are committed to keeping your personal information secure.

This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, disclosed, and protected when you use the 01bet website (https://01bet.mom). By accessing this website or using our services, you agree to the terms of this Policy.

This Policy applies to all users of 01bet — both registered members and visitors. Our services are intended for adults aged 21 and above only.

2. Information We Collect

01bet collects various types of information. These are listed below by category:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number
• Address (district, division)
• Mobile phone number
• Email address

2.2 Financial Information

• Mobile wallet number (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal amounts and times
• Account balance and bonus credit information

2.3 Activity Information

• Login time and login device information
• Betting and gaming history
• Preferred game categories and play types
• Duration of sessions on the website

2.4 Technical Information

• IP Address
• Browser type and version
• Device ID
• Operating system
• Referral URL and entry path

3. How We Collect Information

01bet collects information in the following ways:

3.1 Direct Collection

You voluntarily provide your information when you create an account, log in, request a deposit or withdrawal, or contact us via live chat or email.

3.2 Automated Collection

While you browse our platform, certain technical information is automatically collected through cookies, pixel trackers, and log files. This process helps us improve the quality of our services.

3.3 Via Third Parties

We work with trusted third-party service providers for identity verification and payment processing. Information received from them also falls under this Policy.

4. Purpose of Using Information

01bet uses your information only for lawful and specific purposes. These purposes are described in detail below:

4.1 Account Management

Your information is used to create and manage your account, verify login identity, recover passwords, and maintain account security.

4.2 Financial Transaction Processing

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to prevent fraud, and to manage transactions within set limits.

4.3 Service Quality Improvement

Your activity information is used to personalise your gaming experience, recommend relevant games and offers, and resolve technical issues with the service.

4.4 Legal & Regulatory Compliance

Your information is used to comply with applicable laws, carry out age verification, and implement responsible gaming policies.

4.5 Communication & Support

Your contact information is used to respond to your queries via 24/7 live chat and email, provide technical assistance, and notify you of important policy changes.

5. Data Storage & Security

01bet applies industry-standard technical measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps data fully secure during transfer.

5.1 Technical Security Measures

• SSL encryption (SSL/TLS) — on all data transfers
• Firewall and intrusion detection systems
• Data storage in a secure server environment
• Regular security audits
• Two-Factor Authentication

5.2 Organisational Security Measures

• Only authorised staff can access your information
• All staff are bound by confidentiality agreements
• Regular staff training and security awareness
• Rapid response plan in the event of a data breach

Although we strive to ensure the highest level of security, it is not possible to guarantee 100% security when transmitting data over the internet. However, 01bet remains vigilant in protecting your information at all times.

6. Sharing Information with Third Parties

01bet does not sell, rent, or disclose your personal information to unauthorised parties. However, limited information may be shared in specific circumstances:

6.1 Payment Service Providers

Limited financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. These providers follow their own privacy policies.

6.2 Technology & Game Software Providers

Technical data may be shared with technology partners such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) to ensure services on our platform. However, your personal identity information is never included in this.

6.3 Legal Obligations

Information may be provided in accordance with valid legal orders or requests from law enforcement agencies. Such disclosures are always made in compliance with applicable law.

6.4 Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be notified in advance in such a case.

7. Cookies & Tracking Technologies

The 01bet website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve your user experience.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: Remember your language and preferences, making future visits more convenient.
• Analytics Cookies: Analyse how users interact with the platform to help improve service quality.

7.2 Cookie Control

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some of our services to not function properly.

8. Your Rights

As a user of 01bet, you have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information about you is stored with us and to receive a copy of that information.

8.2 Right to Rectification

If there is any incorrect or incomplete information in your data, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your personal information. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain specific purposes, particularly in relation to marketing communications.

8.5 How to Exercise Your Rights

To exercise these rights, contact us via 24/7 live chat or by emailing [email protected]. We will process your request within a reasonable time.

9. Data Retention Period

01bet retains your information only for as long as necessary. Generally:

• Active Account Data: Complete information is retained for as long as the account remains active.
• Inactive Accounts: Even after an account is closed, information may be retained for a specified period to meet legal and regulatory obligations.
• Financial Transaction Records: Financial transaction records are retained for an extended period in accordance with legal requirements.
• Technical Logs: System logs and technical data are retained for a limited period and then automatically deleted.

After the necessary retention period has ended, your information is securely deleted or anonymised.

10. Protection of Minors

01bet's services are for adults aged 21 and above only. We do not intentionally collect any information from minors.

Age verification is a mandatory step in our registration process. If we are informed or become aware that a minor's information is present in our system, that information will be deleted immediately and the associated account will be closed.

If parents believe their child is using our platform, please contact us at [email protected].

11. Changes to the Policy

01bet may change or update this privacy policy from time to time. Changes may generally occur for the following reasons:

• Changes in laws or regulations
• New additions to our services
• Security or technical improvements
• Improvements based on user feedback

For any significant changes, we will publish a notice on our website and, where possible, notify you at your registered email address. The "Last Updated" date at the top of the policy always reflects the current version.

Continued use of the platform after any changes will be considered as your agreement to the updated policy.